Digitization, Digitalization and Digital Transformation of Procurement Processes in the Family Company Dines d. o. o.

Authors

Edin Harambašić
University of Maribor, Faculty of Organizational Sciences
Domen Deu
Dines, d. o. o.
DOI: https://doi.org/10.18690/um.fov.5.2025.6

Synopsis

This chapter presents a case study of digital transformation in the procurement process of the family-owned company Dines. The aim is to show how a small business in the field of air conditioning and heating systems introduces digital technologies. The research is based on a qualitative case study method and includes a semi-structured interview with the operations manager. The company implemented digital changes step by step, starting with digitized documents (invoices, work orders), and then added an ERP system and an online portal for ordering spare parts. All changes were focused on improving transparency, efficiency, and process simplicity. A key role was played by the younger generation, who brought motivation and openness to innovation. The results show that even small family businesses with limited resources can successfully introduce digital tools if they have a clear vision, internal motivation, and employee support. I conclude that gradual implementation, user focus, and inclusive communication with employees are essential for a successful digital transformation in similar business environments.

Author Biographies

Edin Harambašić, University of Maribor, Faculty of Organizational Sciences

Edin Harambašić is a student at the Faculty of Organizational Sciences, University of Maribor, specializing in human resource and educational systems. During his studies, he has gained practical experience in procurement, which has allowed him to develop a deeper understanding of business process operations within companies. His main interests include digital transformation, procurement system optimization, and the integration of modern technologies into business environments. He participates in research projects that examine the impact of digitalization on organizational efficiency, particularly in the context of small and family-owned businesses. His research approach is based on combining theoretical concepts with real-life case studies, which is also reflected in this chapter.

Kranj, Slovenia. E-mail: edin.harambasic@student.um.si

Domen Deu, Dines, d. o. o.

Domen Deu is a Slovenian entrepreneur associated with the family-owned company Dines, d. o. o., founded in 1989, which specializes in heating, ventilation and air conditioning. In 2017, he completed his diploma thesis at GEA College – Faculty of Entrepreneurship entitled "Innovative business model for the growth of Dines, d.o.o.", in which he analyzed the company's existing business model and proposed innovative strategies for its growth. In his work, he focuses on introducing modern solutions in the field of energy efficiency and sustainable development, thereby contributing to the continued success of Dines, d. o. o..

Ljubljana, Slovenia. E-mail: domen@dines.si

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Volume

Izzivi prenosa vodenja na naslednjo generacijo v družinskem podjetju

Pages

211-244

Published

August 1, 2025

Categories

Copyright (c) 2025 University of Maribor, University of Maribor Press

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Harambašić, E., & Deu, D. (2025). Digitization, Digitalization and Digital Transformation of Procurement Processes in the Family Company Dines d. o. o. In M. Marič & D. Deu (Eds.), Izzivi prenosa vodenja na naslednjo generacijo v družinskem podjetju (pp. 211-244). University of Maribor Press. https://doi.org/10.18690/um.fov.5.2025.6