Bridging the Theory-to-Design Gap in Digital Wellness: A Design Science Approach to Motivational and Compassionate System Design

Authors

Ayesha Thanthrige
La Trobe University, School of Computing, Engineering and Mathematical Sciences
Nilmini Wickramasinghe
La Trobe University, School of Computing, Engineering and Mathematical Sciences

Synopsis

Digital wellness applications hold promise for lifestyle medicine, yet sustained engagement remains challenging because motivational and compassionate design principles are rarely operationalised as system mechanisms. This theory-to-design gap represents the core problem addressed in this study. Adopting Design Science Research Methodology, we develop MiCARE, a progressive web application supporting nutrition and physical activity engagement among young adults in preventive wellness contexts. Drawing on Self-Determination Theory and the CARE framework, we derive three design requirements, autonomy-supportive personalisation, competence-oriented coaching and feedback, and empathic interaction support and instantiate them as operational features. MiCARE was iteratively co-designed with young adults and clinicians. A formative usability evaluation (n=8) demonstrates strong usability (SUS=82.5), high task completion (97.5%), and high perceived empathy (92.5/100), providing preliminary evidence of the enactment of the design mechanisms. The study contributes a transparent DR–DP–DF translation approach and an empirically informed prototype demonstrating initial feasibility within a preventive, non-clinical wellness context.

Author Biographies

Ayesha Thanthrige, La Trobe University, School of Computing, Engineering and Mathematical Sciences

Ayesha Thanthrige is a PhD candidate at La Trobe University, specialising in digital health and AI-driven wellness systems. With over a decade of experience in IT as a Business Analyst and Project Manager, she focuses on designing patient-centred, technology-enabled solutions for sustainable healthcare. She holds a BSc (Hons) in Management Information Systems and an MBA, and has contributed to several digital health publications.

Victoria, Australia. E-mail: thanthrige87@gmail.com

Nilmini Wickramasinghe, La Trobe University, School of Computing, Engineering and Mathematical Sciences

Professor Nilmini Wickramasinghe is the Optus Chair and Professor of Digital Health at La Trobe University. With over 20 years of international experience, her research focuses on digital health innovation, AI, and value-based care. She is a pioneer in applying digital twins in healthcare and received the Alexander von Humboldt Award for her contributions to the field.

Victoria, Australia. E-mail: wickramasinghe@latrobe.edu.au

Published

June 5, 2026

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Thanthrige, A., & Wickramasinghe, N. (2026). Bridging the Theory-to-Design Gap in Digital Wellness: A Design Science Approach to Motivational and Compassionate System Design. In D. Vidmar, A. Pucihar, M. Kljajić Borštnar, R. W. H. Bons, M. Glowatz, & H.-D. Zimmermann (Eds.), & (Ed.), 39th Bled eConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings (Vols. 39., p. 505-522). University of Maribor Press. https://doi.org/10.18690/um.fov.4.2026.31