Financial Literacy, Digital Inclusion, and Sustainable Economic Governance: Comparative Evidence from the Western Balkans

Authors

Vlora Berisha Dranqolli
Haxhi Zeka University, Business Faculty
https://orcid.org/0000-0002-1049-1742
Albulena Shala
University of Prishtina, Economic Faculty
https://orcid.org/0000-0002-8403-4536
Blake Rayfield
University of North Florida, Coggin College of Business
Anesa Collakovic
Haxhi Zeka University, Business Faculty
Kaltirna Mema
Haxhi Zeka University, Business Faculty
Era Hamiti
University of Prishtina, Economic Faculty
Besa Sadikaj
University of Prishtina, Economic Faculty

Synopsis

This study examines the relationship between financial literacy, digital financial inclusion, and sustainable economic governance in the Western Balkans. Using a comparative research design, the analysis integrates data from the S&P Global Financial Literacy Survey, OECD/INFE surveys, PISA 2018, and complementary indicators, alongside macroeconomic variables such as unemployment, GDP trends, and remittances. The findings reveal notable cross-country variation. While financial literacy levels remain relatively similar across the region, digital financial inclusion has expanded significantly between 2011 and 2024, particularly in account ownership and debit card usage. Countries with higher levels of financial inclusion tend to exhibit more favorable economic outcomes, including lower unemployment and reduced reliance on remittances, whereas weaker financial capability and access are associated with greater structural constraints. Persistent challenges include limited participation in credit markets and ongoing gender disparities in access to financial services. The results suggest that financial literacy and digital inclusion operate jointly within a broader economic and institutional context, shaping patterns of economic resilience and development. Strengthening financial capability alongside expanding access to financial services is therefore essential for supporting inclusive and sustainable economic governance in the region.

Author Biographies

Vlora Berisha Dranqolli, Haxhi Zeka University, Business Faculty

Pejë, Kosovo. E-mail: vlora.berisha@unhz.eu

Albulena Shala, University of Prishtina, Economic Faculty

Prishtinë, Kosovo. E-mail: albulena.shala@uni-pr.edu

Blake Rayfield, University of North Florida, Coggin College of Business

Jacksonville, Florida, United States of America. E-mail: blake.rayfield@unf.edu

Anesa Collakovic, Haxhi Zeka University, Business Faculty

Pejë, Kosovo. E-mail: anesa.collakovic@gmail.com

Kaltirna Mema, Haxhi Zeka University, Business Faculty

Pejë, Kosovo. E-mail: kaltirna.mema@gmail.com 

Era Hamiti, University of Prishtina, Economic Faculty

Prishtinë, Kosovo. E-mail: era.hamiti@gmail.com

Besa Sadikaj, University of Prishtina, Economic Faculty

Prishtinë, Kosovo. E-mail: besa.sadikaj@gmail.com 

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Published

July 3, 2026

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Berisha Dranqolli, V., Shala, A., Rayfield, B., Collakovic, A., Mema, K., Hamiti, E., & Sadikaj, B. (2026). Financial Literacy, Digital Inclusion, and Sustainable Economic Governance: Comparative Evidence from the Western Balkans. In J. Belak & S. Oberman Peterka (Eds.), Sustainable Governance in the Age of Artificial Intelligence: Interdisciplinary Perspectives on ESG, Digital Transformation and Corporate Responsibility (pp. 1-18). University of Maribor Press. https://doi.org/10.18690/um.epf.7.2026.1