Analysis of the Impact of Advanced Technologies on Business Processes

Authors

Eva Krhač Andrašec
University of Maribor, Faculty of Organizational Sciences
Tilen Medved
University of Maribor, Faculty of Organizational Sciences
Tomaž Kern
University of Maribor, Faculty of Organizational Sciences

Synopsis

This study examines how advanced manufacturing technologies influence the performance of business processes through a Business Process Management approach. A basic product manufacturing process was selected as a case study and modelled in its current (AS-IS) and redesigned (TO-BE) states using the EPC method in the ARIS tool. The redesigned process integrates 3D scanning, CAD modelling, additive manufacturing, and collaborative robotic assembly while removing manual fabrication, paper documentation, and repetitive handling activities. Both process models were compared using performance indicators, including the number of activities, documents, and the share of IT-supported tasks. A comparative analysis shows that technology integration allows mass customization and increases digital support and automation. The findings suggest that although advanced technologies enable long-term process standardization and data transparency, organizations may experience short-term structural complexity and implementation challenges. The study contributes empirical insight into how advanced technologies reshape process structure and performance measurement.

Author Biographies

Eva Krhač Andrašec, University of Maribor, Faculty of Organizational Sciences

Eva Krhač Andrašec, Ph.D, is an Assistant Professor in the Department of Enterprise Engineering. She received her master's degree in organization and management of business and working systems at the University of Maribor, Faculty of Organizational Sciences, in 2016. In 2023, she successfully defended her doctoral dissertation on business process improvement methods and techniques and their impact on the efficiency of organizational systems. Her main research interests are business process management and quality management. She actively participates in international scientific conferences and research projects and is the co-author of several scientific articles on business process management.

Kranj, Slovenia. E-mail: eva.krhac1@um.si

Tilen Medved, University of Maribor, Faculty of Organizational Sciences

Kranj, Slovenia. E-mail: tilen.medved2@um.si

Tomaž Kern, University of Maribor, Faculty of Organizational Sciences

Tomaž Kern, Ph.D., is a Full Professor of Organization and Informatics at the University of Maribor, Faculty of Organizational Sciences. He holds degrees in mechanical engineering, informatics, and organizational sciences. Since 1990, he has been actively involved in teaching and research at the Faculty of Organizational Sciences, where he lectures in business process management and multiproject management. He is the head of the Enterprise Engineering study program and leads the Laboratory of Enterprise Engineering (LIPPS). During his academic career, he has held several leadership positions at the university, including Vice-Rector, Vice-Dean, and Head of Institute, and currently serves as a member of the University of Maribor Senate. Professor Kern has authored or co-authored more than 500 scientific publications and has led numerous research and applied projects.

Kranj, Slovenia. E-mail: tomaz.kern@um.si

Volume

39th Bled eConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings

Pages

681-696

Published

June 5, 2026

Series

Bled eConference

Categories

Copyright (c) 2026 University of Maribor, University of Maribor Press

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Krhač Andrašec, E., Medved, T., & Kern, T. (2026). Analysis of the Impact of Advanced Technologies on Business Processes. In D. Vidmar, A. Pucihar, M. Kljajić Borštnar, R. W. H. Bons, M. Glowatz, & H.-D. Zimmermann (Eds.), & (Ed.), 39th Bled eConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings (Vols. 39., pp. 681-696). University of Maribor Press. https://press.um.si/index.php/ump/catalog/book/1128/chapter/1210