Process Aspect of Educational Services: From Concept Development to Implementation, Evaluation, and Post-Event Activities

Lana Razdevšek is a student at the Faculty of Organizational Sciences, University of Maribor, specializing in human resource and educational systems. Her main interests include the organization of professional educational events, management of educational processes, communication, and cooperation between academia and the business sector. During her studies, she has participated in projects related to the organization and implementation of educational activities, where she gained practical experience in event coordination, promotion, and stakeholder collaboration. She is particularly interested in modern approaches to educational event management, participant experience, and the impact of digital technologies on the development of educational services. Her research work focuses on analyzing organizational processes and improving the efficiency of educational events.

Kranj, Slovenia. E-mail: lana.razdevsek@um.si 

Edin Harambašić is a student at the Faculty of Organizational Sciences, University of Maribor, specializing in human resource and educational systems. His main areas of interest include the organization and management of educational events, the process-oriented approach to educational services, and the integration of academic knowledge with challenges from the business environment. During his studies, he has participated in various projects related to the organization, coordination, and improvement of organizational processes, with a particular focus on effective planning, stakeholder communication, and continuous improvement of organizational practices. His research approach is based on combining theoretical concepts with practical case studies.

Kranj, Slovenia. E-mail: edin.harambasic@student.um.si

Miha Marič, Ph.D., is a researcher in the field of leadership, management and organizational sciences. He holds a Ph.D. from the Faculty of Economics, University of Ljubljana. He is currently employed as an associate professor at the University of Maribor’s Faculty of Organizational Sciences. His research interests are power, leadership, organizational behavior, human resource management, organization and management. He is the author of numerous original scientific articles, professional articles, papers at scientific conferences, scientific monographs, and was an editor and reviewer. He also participates in research projects and consulting work.

Kranj, Slovenia. E-mail: miha.maric@um.si