Šuškavčević T, Malc D. From Complaint to Resolution: A Case of a Large Global Actor – Company X. In: Crnogaj K, editor. Študije primerov EPF: Razvoj, trajnost in inovacije v poslovni praksi 2025/2026 [Internet]. University of Maribor Press; 2026 [cited 2026 Jul. 9]. pp. 133-50. Available from: https://press.um.si/index.php/ump/catalog/book/1135/chapter/1271