Šuškavčević, Teodora, and Domen Malc. “From Complaint to Resolution: A Case of a Large Global Actor – Company X”. In Študije Primerov EPF: Razvoj, Trajnost in Inovacije V Poslovni Praksi 2025 2026, edited by Katja Crnogaj, 133–150. University of Maribor Press, 2026. Accessed July 9, 2026. https://press.um.si/index.php/ump/catalog/book/1135/chapter/1271.