Pedron, C. and Federspiel, E. (2026) “Psychologically Grounded Chatbots in Online Furniture Retail”, in Vidmar, D. et al. (eds.) 39th Bled eConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings. University of Maribor Press (Bled eConference), pp. 259–278. doi:10.18690/um.fov.4.2026.16.