Pedron, Claudia, and Esther Federspiel. 2026. “Psychologically Grounded Chatbots in Online Furniture Retail”. In 39th Bled EConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings, edited by Doroteja Vidmar, Andreja Pucihar, Mirjana Kljajić Borštnar, Roger W. H. Bons, Matthias Glowatz, and Hans-Dieter Zimmermann, 39.:259-78. Bled EConference. University of Maribor Press. https://doi.org/10.18690/um.fov.4.2026.16.