KOKKINOU, Alinda; QUAK, Hans; MITAS, Ondrej. From Algorithm to Doorstep: Consumer Acceptance of Chatbots in Last-mile Logistics. In: VIDMAR, Doroteja; PUCIHAR, Andreja; KLJAJIĆ BORŠTNAR, Mirjana; BONS, Roger W. H.; GLOWATZ, Matthias; ZIMMERMANN, Hans-Dieter (eds.). 39th Bled eConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings. Bled eConference[s.l.] : University of Maribor Press,2026. v. 39.p. 339–354. DOI: 10.18690/um.fov.4.2026.21. Disponível em: https://press.um.si/index.php/ump/catalog/book/1128/chapter/1189. Acesso em: 6 jun. 2026.