Pedron C, Federspiel E. Psychologically Grounded Chatbots in Online Furniture Retail. In: Vidmar D, Pucihar A, Kljajić Borštnar M, Bons RWH, Glowatz M, Zimmermann HD, eds. 39th Bled EConference: Co-Creating Human-Centred and Responsible Digital Futures; Conference Proceedings. Vol. 39. Bled eConference. University of Maribor Press; 2026:259-278. doi:10.18690/um.fov.4.2026.16