“Imapct of Service Quality and Pricing on Customer Satisfaction and Loyalty in the Real Estate Industry in Croatia”. In 44th International Conference on Organizational Science Development: Human Being, Artificial Intelligence and Organization, Conference Proceedings, 44:1025–1040. Organizational Science Development. Univerzitetna založba Univerze v Mariboru, 2025. Accessed April 1, 2025. https://press.um.si/index.php/ump/catalog/book/962/chapter/342.