Vrbanec Dedeić, Danijela, Dragan Benazić, and Erik Ružić. “Imapct of Service Quality and Pricing on Customer Satisfaction and Loyalty in the Real Estate Industry in Croatia”. In 44th International Conference on Organizational Science Development: Human Being, Artificial Intelligence and Organization, Conference Proceedings, edited byPolona Šprajc Polona Šprajc, Damjan Maletič, Nataša Petrović Nataša Petrović, Iztok Podbregar Iztok Podbregar, Andrej Škraba Andrej Škraba, Daniel Tomić, Anja Žnidaršič, and Živa Rant, Miha Lavrič and Marjetka Jelenc, 44:1025–1040. Organizational Science Development. Univerzitetna založba Univerze v Mariboru, 2025. Accessed September 26, 2025. https://press.um.si/index.php/ump/catalog/book/962/chapter/342.