Bespalko, Denys, et al. “Aligning Chatbot Features With Industry Needs: A Comparative Study of User Expectations in Utilitarian and Hedonic Sectors for SMEs”. 38th Bled EConference: Empowering Transformation: Shaping Digital Futures for All: Conference Proceedings, edited byAndreja Pucihar et al., Univerzitetna založba Univerze v Mariboru, 2025, pp. 101-14, https://press.um.si/index.php/ump/catalog/book/947/chapter/592.