“Cost Optimization Through Quality Management for a Sustainable IT Company ”, in 9th FEB International Scientific Conference: Sustainable Management in the Age of ESG and AI: Navigating Challenges and Opportunities, vol. 9, Univerzitetna založba Univerze v Mariboru, 2025, pp. 543–552. Accessed: May 13, 2025. [Online]. Available: https://press.um.si/index.php/ump/catalog/book/974/chapter/421