D. Vrbanec Dedeić, D. Benazić, and E. Ružić, “Imapct of Service Quality and Pricing on Customer Satisfaction and Loyalty in the Real Estate Industry in Croatia”, in 44th International Conference on Organizational Science Development: Human Being, Artificial Intelligence and Organization, Conference Proceedings, vol. 44, P. Šprajc Polona Šprajc, D. Maletič, N. P. Nataša Petrović, I. P. Iztok Podbregar, A. Škraba Andrej Škraba, A. Žnidaršič, D. Varsamis, and Živa Rant , Eds. Univerzitetna založba Univerze v Mariboru, 2025, pp. 1025–1040. Accessed: Jun. 27, 2025. [Online]. Available: https://press.um.si/index.php/ump/catalog/book/962/chapter/342