BESPALKO, Denys; VAN HAMOND, Jason; NEGGERS, Margot; KOKKINOU, Alinda. Aligning Chatbot Features with Industry Needs: A Comparative Study of User Expectations in Utilitarian and Hedonic Sectors for SMEs. In: PUCIHAR, Andreja; KLJAJIĆ BORŠTNAR, Mirjana; BLATNIK, Staša; MAROLT, Marjeta; BONS, Roger W. H.; SMIT, Koen; GLOWATZ, Matthias (eds.). 38th Bled eConference: Empowering Transformation: Shaping Digital Futures for All: Conference Proceedings. Blejska eKonferenca[s.l.] : Univerzitetna založba Univerze v Mariboru,2025. p. 101–114. Disponível em: https://press.um.si/index.php/ump/catalog/book/947/chapter/592. Acesso em: 14 jun. 2025.