VAN HAMOND, Jason; BESPALKO, Denys; NEGGERS, Margot; KOKKINOU, Alinda. Business Benefits and Customer Perceptions in Customer Service Chatbots. In: PUCIHAR, Andreja; KLJAJIĆ BORŠTNAR, Mirjana; BLATNIK, Staša; MAROLT, Marjeta; BONS, Roger W. H.; SMIT, Koen; GLOWATZ, Matthias (eds.). 38th Bled eConference: Empowering Transformation: Shaping Digital Futures for All: Conference Proceedings. Blejska eKonferenca[s.l.] : Univerzitetna založba Univerze v Mariboru,2025. p. 85–100. Disponível em: https://press.um.si/index.php/ump/catalog/book/947/chapter/591. Acesso em: 14 jun. 2025.